The health and safety of our customers and employees in Ithaca is important to us. That’s why we’ve instituted the following COVID-19 procedures. These procedures are subject to change as the situation requires.
Our technicians will take the following safety precautions during your appointment to help keep everyone healthy and safe:
Call in advance the day of the appointment to ensure that the work site is healthy
Greet you from outside with >6 feet distance and no handshakes
Clean their hands before entering
Wear gloves and a face covering
Wipe down areas that they touch
Maintain social distance of >6 feet
If a signature is required, the tech will place the device and disposable glove on the counter for the customer to sign and maintain >6 feet distance. The customer must step back >10 feet before tech picks up the device.
Please note that it’s not required for you to be in the same room as the tech, and we’d like to limit the number of people in the room where a tech is working.
Employee Work Procedures
For now, employees are continuing to work from home in Ithaca, unless otherwise directed. If there is a need for them to go to the office they are taking precautions such as face mask coverings in common areas, frequent hand washing, and social distancing.
We appreciate our employees’ and customers' support and adherence to these new procedures as we walk this path together of doing our part to limit the spread of COVID-19.